Sephora Skincredible

Powered by FitSkin™

Frequently Asked Questions


Skin will scan best when it is completely clean, so we recommend washing the client’s face and patting it dry before a scan. If a client doesn’t want to wash off their makeup it will still work, so no problem.

There are three areas on his/her face that you need to scan each time: forehead, cheek and chin. This allows us to get a variety of data as each scan measures different aspects of the client’s skin!

The FitSkin tool recreates the controlled setting of a scientific laboratory around your skin, providing highly accurate images and measurements every time. It’s designed to deliver high-resolution scanning that can detect very early, subtle changes to your skin before they become apparent to the naked eye. The tool uses our wealth of scientific research and expertise to analyze the results and provide you with a personalized skin score.

Each time you use the FitSkin tool, it feeds the measurements to the app and it analyzes the results. Your result is a personalized skin score. You’ll also receive personalized skin-care product regimens to improve your skin score.

Your skin score is a personalized number that you receive each time you scan your skin. This number is generated based on three measurements: pores, lines and moisture levels. Each measurement is assigned a value out of 100, and your skin score is the average of these three values. This score allows you to understand how your skin is fairing at that time.

No, the FitSkin tool is required to use the app. Without it, you won’t be able to use the app.

We’ll have millions of regimen outcomes based on both user-inputted and tool-inputted data. As more people use the app and more data points are captured, our product recommendation algorithm will improve to offer more accurate and customized outcomes for your skin needs.

FitSkin Tool

iPhone 6S for Sephora in-store use

Unfortunately, no. In order for the tool to measure accurately, phone cases will need to be removed before use.

Each tool includes a USB cable to charge the tool in any standard USB port or wall adapter. The app will notify you when it’s time to charge. Just connect the supplied USB cord to the scanner using light pressure. You may need to flip the connector if it doesn’t go in easily. The lights will illuminate when charging and go out when fully charged. We recommend removing the tool from your phone before charging. If the battery is very low when plugged in, it may take a few minutes before the lights come on.

We recommend charging your scanner with the original charger provided by Apple with your phone. It’s best to recharge the battery) daily, at night for heavy in-store use.

The battery capacity is 300mAh and can last almost 500 scans.

Nope! The tool is built with high-powered white light LEDs to illuminate the skin.

The LED lights are used to illuminate your skin so that the hardware and software can measure consistently from scan to scan.

FitSkin uses a capacitive moisture sensor to read your skin’s moisture levels below the surface of your skin.

FitSkin is built with 8 LED lights, which are used to illuminate your skin consistently from scan to scan. Four of these lights are in cross-polarized configuration with the iPhone camera, which allows the tool to see slightly beneath the surface of your skin.

Our software is smart enough to detect and reject hair. That said, we recommend users with fuller facial hair avoid those areas of the face when performing a scan. For example, you may want to “Skip” the chin scan using the on-screen button. The app will use the data collected from the other parts of the face only.

Sometimes this happens! It’s possible that you pressed the tool too hard against your skin or the circular part of the tool (the lens) wasn’t flush against your face. Next time, try pressing more gently and ensuring the lens is against each part of your skin. Another reason might be because your tool needs to be cleaned. In this case, gently wipe the tool with a moist tissue or alcohol wipe.

Absolutely! The tool is designed to work for all skin types and tones.

We recommend gently wiping your tool with a moist tissue or cotton round, or using a dry microfiber cloth after each use. To disinfect the tool, you can wipe down the part of the tool that touches your skin by moistening a cotton round with a small amount of rubbing alcohol. Make sure to remove the device from your iPhone before cleaning it.

Our Technology

FitSkin uses a 30x magnification lens to see the skin closer than the human eye, dedicated lighting for consistency from scan-to-scan and moisture sensors that measure below the surface. Without this hardware, we wouldn’t be able to get a consistent detailed scan of your skin.

Yes, we are collecting information from our users in order to refine and improve our products. All skin imagery photos are going to our cloud server. All data processed will be in accordance with our Privacy Policy.

Account and Settings

Turn on "Magnify Mode" on the skin analysis results page to illuminate the scanner lights and view anything with the 30x magnification lens. The scanner acts just like a microscope and allows you to explore and play in the app. Try using the cross-polarized lights to see slightly below skin's surface.

If only one tool is detected, there’s no manual pairing required in the app. If more than one tool is detected, a list will populate that allows you to select the device you want to pair based on individual serial numbers on each device. When a tool is selected from the list, its lights will flash to help you identify that it is connected. Once paired to that tool, the app will stay that way (even after you close the app), until you unpair from the app.

Sometimes the Bluetooth® wireless technology on your iPhone or tool may need to be reset. Put your iPhone in Airplane Mode for 15 seconds, then turn off Airplane mode. Now, ensure Bluetooth® is turned on. Try launching the app again.

If you’re still experiencing issues, you can reset the tool by gently inserting a small object or paperclip to depress the button on the back of the tool. When done correctly, the scanner lights will flash, indicating a successful reset. If the lights did not flash, you may need to recharge your scanner. If you are still experiencing issues after following these steps, you may contact FitSkin.

Product Warnings & Instructions



This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that of the receiver.
  • Consult the dealer or an experienced radio/TV technician for help.

RF Exposure: The FitSkin tool should be operated only with the circular end touching the skin.


Charging: Please charge your FitSkin tool using the included USB cable and your Apple iPhone charger. Do not leave unattended while charging. Keep the charging area on the FitSkin tool clear of debris and residue. Do not force the USB cable into the charging connector. It is designed to only be inserted one way. Flip the connector if it doesn’t go in easily. If you are still having trouble, please contact us at The lights on the FitSkin tool will illuminate when the battery is charging. Note that if your battery is really low, it may take a few minutes before the lights illuminate. When the lights go out, the battery is fully charged. It should take about 90 minutes to charge the battery fully. It’s a good idea to charge the battery fully at least every 6 months.

Care: Use a soft cloth to wipe the outside of the device from time to time. Use an alcohol wipe, ensuring it is not dripping wet, to gently wipe the silicone ring that comes in contact with your skin on a regular basis. We recommend that you do this once every scan, or every week, to get the most accurate results. Do not insert anything inside the lens assembly.

Electrical components: Your FitSkin tool contains electrical components, so follow the same precautions you would for any electronic device.

Do not store or use near a source of heat, including in direct sunlight, or in a car on a sunny day. Do not use while the battery is charging, in extreme conditions, or if you see a leaking battery or battery damage. The FitSkin tool is not waterproof, and should never be subjected to water.

The LED lights are very bright and should never be aimed directly at the eyes.

Disposal: Disposal of old electronic equipment (applicable in the EU and other countries with separate waste collection systems). The crossed-out dustbin symbol indicates that this device should not be treated as household waste, but rather be brought to the appropriate collection point for the recycling of electronic and electrical devices.

Flying: Check applicable aviation security administration restrictions on personal electronics before flying with your FitSkin tool. FitSkin tool contains a lithium ion battery and should not be placed in checked baggage when flying.

Medical devices: FitSkin tool contains components that emit radio waves, which could affect the operation of medical devices such as pacemakers and other implantable devices, hearing aids, and insulin pumps. If you have an electronic medical device, consult your doctor or the device manufacturer before using FitSkin tool. Stop using FitSkin tool if you observe any interference with a medical device.

Damage: To avoid potential injury, don’t use FitSkin tool if damaged. Do not try to repair your FitSkin tool. If your FitSkin tool is damaged, please contact us at

Overheating: Your FitSkin tool should not overheat or cause thermal discomfort during normal use. If it does, stop using FitSkin tool and contact us at

Battery removal: Do not attempt to remove or replace the battery in the FitSkin tool. Doing so can result in a safety hazard.

Operating Temperature: 10°C to 40°C @ 50%-85%RH

Compatibility & Attribution

Use of the Made for Apple badge means that an accessory has been designed to connect to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.